Contact us
Welcome to LettreAube. We are dedicated to providing exceptional stationery and a seamless shopping experience. Whether you have a question about our pens, notebooks, folders & binders, need assistance with an order, or wish to share feedback, we are here to help. Please find our contact details and operational information below.
Customer Support
For all inquiries, our customer support team is your primary point of contact. We strive to respond to all messages within one business day.
Email: [email protected]
Please include your order number (if applicable) for faster service.
Corporate Address
While we operate primarily online, you can reach us at our administrative office:
Company Name：CHENYU (HK) TECHNOLOGY LIMITEDCompany Address：RM D UNIT 2004 20/F WING TAK COMM CENTRE 177-183 WING LOK ST SHEUNG WAN HK
Phone: +852 52306103
Please note: This is not a retail store and visits are by appointment only for business purposes.
Before You Contact Us
You might find an immediate answer to your question in our dedicated information pages:
- For questions about shipping costs, delivery times, and tracking, please visit our Shipping policy page.
- Our Refund Policy details the process for returns and exchanges.
- Answers to common questions about products, payments, and more are available in our Frequently Asked Questions (FAQ).
Business Hours
Our customer support team operates during the following hours (Central European Time - CET):
- Monday - Friday: 9:00 AM - 6:00 PM
- Saturday - Sunday: Closed
Emails received outside of business hours will be answered on the next business day.
Thank you for choosing LettreAube for your stationery needs. We value your connection with us and look forward to assisting you.